As a Mac Lightwave user, I’ve been keeping a keen eye on the Newtek Mac Support Discussion Forums in eager anticipation of 9.6.1 Open Beta.
For those of you who don’t know, it means that us Mac users will finally get the 64-bit functionality that we’ve ever so envied on the Windows platorm.
However, with progress comes pain. The EVE3 dongle is no longer supported with the 9.6.1 upgrade.
The good news is that you’ve got plenty of time to work out a relplacement so you can achieve Open Beta nirvanna come release day.
Folks who have an Eve3 dongle can call or email Customer Services now to request that the replacement dongle be sent out. There will be at most a small charge for the dongle (management is still reviewing the details of the exchange program), the replacement will ship immediately upon request, and the customer can return the Eve3 dongle that is being retired after receiving and getting set up and running with the new Ultrapro dongle and new dongle ID.
NewTek will also provide confirmation of the exchange to any third parties from whom the user has products that key to the dongle, as for example do Worley Labs products. If you round up the necessary fax numbers or email addresses for your third party products, you can provide that information in your first call or email to NewTek CS, and that will enable the CS staff to send out the confirmation notices very quickly after entering the order.
| NewTek Customer Service | |
| Hours: | Monday – Friday, 9:30am to 5:30pm CST |
| Telephone: | (US) 1-800-862-7837 (Outside US) +1-210-370-8000 |
| Fax: | 210-370-800124-hrs day |
| Email: | Click Here to Email |
| Postal Mail: | NewTek, Inc. Attn: Customer Service 5131 Beckwith Blvd. San Antonio, TX 78249 |
Tagged with 9.6.1, dongle, EVE3, Get ready for Open Beta, Mac.